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Terms and Conditions

Payment
All amounts are in DKK incl. VAT. 
Payments are made online by credit card and are completely secure thanks to the STRIPE platform.
You can make your purchases online by paying by credit card, clicking on "continue" and filling out a secure form concerning your bank card. 
Payment will only be drawn from your account after shipment of the goods. 
If you encounter difficulties during your purchases, send me an email to: [email protected]

Shipment and Delivery
Once your order is registered, it will be confirmed by email and shipped to most cases within 3 to 5 working days. 
Price for the shipment depends on size, weight and delivery country and will be paid by the customer if nothing else is stipulated. 
Les Puppets du Soleil will take care of delivery to the customer on the date requested in the order.
Les Puppets du Soleil disclaims any responsibility for postal problems. 


Free Showroom Pickup
You can pick up your items at our showroom in Nordre Fasanvej 140, 2000 Frederiksberg at no additional charge. Simply select the "Customer Pickup" option at checkout. Once your order is ready, we will notify you via email or phone. 

How do I track my order? When we packed your order, we also sent you an email with the tracking number and link, so you can follow your package all the way to your door! Have you not received this email, or do you have other questions regarding delivery? feel free to contact us either via our contact form, or directly to [email protected].

How do I return?
To return your goods, you must first contact us via our contact form on the website, or directly to [email protected]

- The goods must be returned within 14 days of the package being received
- If we are not contacted before your goods are sent back, we cannot approve the return. 
- You are responsible for covering the costs of the return, but we are happy to help with a label! As a buyer, you are responsible for the shipping method you use, we cannot cover losses if packages are sent without insurance or tracking. 
- If the return package is sent to a parcel shop, the package will NOT be picked up, and will therefore be returned to you again. The package must be sent directly to the address below.

Your goods must be returned with the following return information:

Les Puppets du Soleil
Nordre Fasanvej 140 st th, 2000 Fredriksberg
Telephone number 42947237

Returns to Showroom
If you need to return an item, you can do so at our showroom in Frederiksberg. This option is available at no additional charge. Please bring the item in its original packaging along with your receipt or order confirmation. We will assist you with the return process.

Exchange of Goods
Yes, we also offer product exchanges. Contact us via our contact form, or directly to [email protected] for further information or questions!

General terms and conditions

  1. Purchase conditions : When purchasing products from Les Puppets du Soleil, the customer accepts the following terms and conditions.

  2. Prices and terms of payment : All prices are stated in Danish kroner (DKK) and include VAT. Payments are made online by credit card. Payment must be completed before the order is processed.

  3. Delivery : Delivery usually takes place within 2-5 working days after receipt of payment. Shipping costs may vary depending on delivery method and destination.

  4. Right of return : We offer a 14-day right of return on unused and undamaged goods. If you wish to return an item, please contact us within this period and return the item in original packaging with a receipt. The customer is responsible for return costs. Please note that we do not offer monetary refunds. Instead, customers are eligible for a credit note, which can be applied to future purchases, or an exchange for another item of equal value. 

  5. Complaints : In the event of any errors or defects, please contact us within a reasonable time after receiving the item. We will do our best to resolve any issues and offer a suitable solution.

  6. Personal data : Les Puppets du Soleil processes the customer's personal data confidentially and in accordance with applicable data protection legislation. The customer's information will only be used to process the order and will not be passed on to third parties without consent.

By making a purchase at Les Puppets du Soleil, the customer automatically accepts these general conditions.